Deland Lighting warrants that its products are free of defects in workmanship and materials for a period of five years. Deland Lighting, at its sole option, will repair or replace, F.O.B. our factory, freight prepaid, any Deland Lighting products (other than lamps and ballasts) defective in workmanship or materials. Such repair or replacement is the sole and exclusive remedy against Deland Lighting and is limited from date of shipment. Deland Lighting reserves the right to determine whether to repair or replace. No charge-back, or charge for labor or material, that does not have Deland Lighting’s prior written approval from its corporate offices in Pennsylvania will be honored, accepted or paid by Deland Lighting. Deland Lighting will not be responsible for any consequential or incidental damages in connection with any breach of its aforementioned warranty. Warranty terms and time periods vary by product.
Ballasts and emergency battery packs are covered by separate ballast manufacturer’s warranties. Deland Lighting does not make any warranties whatsoever as to ballasts and will accept no responsibility or liability whatsoever therefore.
Deland Lighting will not be responsible for any products subjected to inappropriate application or installed or modified in any way that is not in accordance with manufacturer’s instructions.
Any component of our products that fails due to a manufacturing defect will be replaced within 1 year of the purchase date. Replacement will be for the failed component or a new unit at Deland Lighting’s discretion. All defective units are subject to manufacturer testing. Should any failed units be found defective from misuse, improper voltage, or faulty wiring, the customer will be charged for the replacement.
Under no circumstances will Deland Lighting be responsible for back charges of any kind, including, without limitation, labor charges, equipment rental fees or late penalties unless prior approval has been given. To activate the warranty, the product must be installed and maintained properly. “Damaged” products must be reported to Deland Lighting, in writing, within 10 days of the invoice date.